It’s not everyday you wake up to mass panic, but every once and awhile, bad things happen. Such with the case with one of our clients yesterday.
After spending some time on the road, David decided to let his kids use his work laptop to help keep them calm. All was going well until they hit their destination and he realized that all the documents that he had been preparing for his next major appointment were GONE. Sure, depending on the field, quite often you can just recover these or have someone redo it quickly, but not in Dave’s field. These documents accounted for over 80 hours of work in the past week and a half. Needless to say, Dave called me panicked.
Queue the importance of remote support. When Dave called, we put off the lectures about backing up important data and pulled out our superhero capes and set out to get the job done. Using some very special tools and a bit of ingenuity, we were able to work with dave to recover all of his data. Luckily his kids had just been clicking around and happen to delete and then empty the recycle bin, but we found them nonetheless. Had we not been using Bomgar Remote Support Appliances, Dave’s night in California would have been much longer, and needless to say, his client would not of been happy.
Chalk another win up for Remote Support offerings from Inevat, and Dave, back up your data.
1 Comment
Wow Excellent work I am glad to find this post very valuable for me, as it contains lot of information. I always prefer to read the quality content and this thing I found in you post. Thanks for sharing.